Last Updated: Dec 2025

1. Refund Eligibility

• Technical failure preventing service usage
• Duplicate payment
• Service not delivered
• Failed school onboarding

2. Refund Reporting Timeline (STRICT)

All refund-related issues must be reported within 15 days from the date the issue occurred or came to the school’s attention.

3. Non-Refundable Items

• Services already used or partially consumed
• Add-ons once activated
• Complimentary / free services
• Any future setup or onboarding fees
• Delays caused by factors outside SarthakEdge’s control

4. Refund Processing

Approved refunds are processed within 7–10 working days to the original payment method.

5. Free Trial

No refunds apply during the 14-day free trial, as no payment is collected.